Faq
What payment methods do you accept?
We accept various payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
What is your return policy?
You may return most new, unopened items within 30 days of delivery for a full refund. Items must be in their original condition. Please have your receipt or order number ready.
How long does shipping take?
Orders are typically processed within 2-3 business days and shipping times vary by location. Domestic orders usually arrive within 5-7 business days, while international orders can take 10-21 business days.
Do you ship internationally?
Yes, we ship to most countries. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.
Can I track my order?
Yes, once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier’s website.
What if I receive a damaged item?
If you receive a damaged item, please contact us immediately at [email protected] with your order number and photos of the damaged item. We will work to resolve the issue promptly.
Are your products safe for all pets?
All our products are designed with pet safety in mind. However, we recommend consulting with your veterinarian, especially if your pet has specific health conditions or needs.
Do you offer discounts or promotions?
Yes, we regularly offer discounts and promotions. Sign up for our newsletter to stay updated on the latest deals and offers.
How can I contact customer service?
You can reach our customer service team via email at [email protected] or by phone at (123) 456-7890. Our team is available Monday to Friday, 9 AM to 5 PM EST.
Do you have a loyalty program?
Yes, we offer a loyalty program where you can earn points with every purchase. Points can be redeemed for discounts on future orders. Learn more and sign up on our website.