Refund policy
At Miau Maison, we strive to ensure that you and your pet are completely satisfied with your purchase. If you are not entirely happy with your order, we offer a straightforward and simple refund policy.
Eligibility for Refunds
You may be eligible for a refund under the following conditions:
- The product is unused, unopened, and in its original packaging.
- The product is faulty or damaged upon receipt.
- The product dispatched is different from the one ordered.
Timeframe for Refund Requests
Refund requests must be made within 30 days from the date of purchase. Requests made after this period may not be granted.
Process for Requesting a Refund
To request a refund, please follow these steps:
- Contact our customer service team at [email protected] with your order details and the reason for the refund request.
- Once your request is received and approved, you will be provided with return instructions.
- Ship the item back to us using a trackable shipping service. We recommend using a service that provides a tracking number and delivery confirmation.
Refund Processing
Upon receiving the returned item, it will be inspected to ensure it meets our refund criteria. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7 to 10 business days.
Exchanges
If you received a faulty or incorrect item and would prefer an exchange, please contact us at [email protected]. We will guide you through the exchange process.
Non-Refundable Items
Certain items are not eligible for a refund, including but not limited to:
- Personalized or custom-made products.
- Products that have been used or opened.
- Gift cards.
Shipping Costs
Shipping costs are non-refundable. If a refund is approved, it will include the original purchase price of the item(s) but will exclude shipping costs unless the return is a result of our error.
For any further questions or concerns regarding our Refund Policy, please do not hesitate to contact us at [email protected].