Shipping policy
At Miau Maison, we are committed to providing our customers with efficient and reliable shipping services for all your pet needs, including Pet Toys, Grooming & Care, Pet Clothing, and Pet Supplies. Below is our Shipping Policy:
- Shipping Options: We offer various shipping options to suit your needs, including standard and express delivery. Please note that availability may vary depending on your location.
- Processing Time: Orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation. During peak seasons, processing may take slightly longer.
- Shipping Costs: Shipping costs are calculated based on the weight of the items, the shipping method selected, and the destination. You can view the shipping cost at checkout before finalizing your purchase.
- Delivery Time: Standard delivery typically takes 3-7 business days, while express delivery can take 1-3 business days. Delivery times may vary depending on the shipping destination and courier service.
- Order Tracking: Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to track your order through our website or the courier's platform.
- International Shipping: We ship internationally to select countries. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the buyer.
- Returns & Exchanges: If you need to return or exchange an item, please refer to our Returns Policy for detailed instructions.
If you have any questions or concerns about our Shipping Policy, please contact our customer service team at [email protected] or call us at +1 (555) 123-4567.